Cleaning the Print Head from a Mac - G5020 / G6020

Article ID: ART174670 | Date published: 06/06/2019 | Date last updated: 06/06/2019
 

Description

Cleaning / Deep Cleaning

 

Solution

The print head Cleaning and Deep Cleaning functions allow you to clear up clogged print head nozzles. Perform print head Cleaning if printing results are not satisfactory or if a specific color fails to print, even though there is enough ink.



 

Cleaning

  1. Select Utilities from the Remote UI.
     

  2. Click Cleaning

    Before performing Cleaning, check that the printer power is on.
    Also, visually inspect the ink tanks to ensure that there is plenty of ink remaining.
     

  3. Perform Cleaning

    Click Yes.

    Print head Cleaning starts.
     

  4. Complete Cleaning

    Next, the message for Nozzle Check pattern printing is displayed.
     

  5. Check the results

    To check whether the print quality has improved, click Yes. To cancel the check process, click No.

    If cleaning the head once does not resolve the print head problem, clean it once more.


 Important

  • Cleaning consumes a small amount of ink.
    Cleaning the print head frequently will rapidly deplete your printer's ink supply. Perform Cleaning only when necessary.


 

Deep cleaning

Deep cleaning is more thorough than Cleaning. Perform Deep Cleaning when two Cleaning attempts do not resolve the print head problem.

  1. Select Utilities from the Remote UI.
     

  2. Click Deep cleaning

    Before performing Deep Cleaning, check that the printer power is on.
    Also, visually inspect the ink tanks to ensure that there is plenty of ink remaining.
     

  3. Perform Deep Cleaning

    Click Yes.

    Print head Deep Cleaning starts.
     

  4. Complete Deep Cleaning

    Next, the message for Nozzle Check pattern printing is displayed.
     

  5. Check the results

    To check whether the print quality has improved, click Yes. To cancel the check process, click No.


 Important

  • Deep cleaning consumes a larger amount of ink than Cleaning.
    Cleaning the print head frequently will rapidly deplete your printer's ink supply. Perform Cleaning only when necessary.


 Note

  • If there is no sign of improvement after Deep cleaning, turn off the printer, wait 24 hours, and then perform Deep cleaning again. If there is still no sign of improvement, the ink may have run out or the print head may be worn.

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