Support Code 5100 is Displayed - G6020

Article ID: ART174675 | Date published: 06/07/2019 | Date last updated: 06/07/2019


Support Codes for errors




Printer error has occurred.


What to Do

If you are printing, press the printer's Stop button to cancel printing, then turn off the printer.

Check the following:

  • Make sure print head holder motion is not impeded by protective material and tape for securing the print head holder, jammed paper, etc.

    Remove any impediment.


    • When clearing an impediment to print head holder motion, be careful not to touch clear film (A), white belt (B), or tubes (C).


      If you soil or scratch this part by touching it with paper or your hand, it could damage the printer.

Turn the printer back on.

For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account


  • Do not tilt the printer when moving it since the ink may leak out.
  • When transporting the printer for repairing it, see Repairing Your Printer.


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