If the pad in a cassette is smeared with paper powder or dirt, two or more sheets of paper may be ejected. Follow the procedure below to clean the pad in a cassette.
You need a cotton swab.
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Pull out the cassette from the printer, then remove all the paper.
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Clean the pad (A) sideways with a moistened cotton swab.
After cleaning the smeared pad, dry it completely.
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Reload the paper in the cassette, then insert it into the printer.
If a message appears on the screen after inserting the cassette into the printer, press the OK button and complete paper information registration.
If the problem is not resolved, your printer will require servicing.
For support and service options, sign into (or create) your Canon Account from the link below.
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