Be sure to use a soft and dry cloth such as an eyeglasses cleaning cloth and wipe off dirt on the surface gently. Smooth out wrinkles on the cloth if necessary before cleaning.

 Be sure to turn off the power and unplug the power cord before cleaning the printer.

 Do not use tissue paper, paper towels, rough-textured cloth, or similar materials for cleaning so as not to scratch the surface. Paper tissue powder or fine threads may remain inside the printer and cause problems such as print head blockage and poor printing results.

 Never use volatile liquids such as thinners, benzene, acetone, or any other chemical cleaner to clean the printer, as this may cause a malfunction or damage the surface of the printer.

 When cleaning the operation panel, be sure to use a soft cloth like an eyeglasses cleaning cloth tightly squeezed after moistening. Do not apply excessive pressure to the operation panel. Do not turn on the printer until the operation panel dries.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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