Cause
Paper is jammed when feeding paper from rear tray.
What to Do
If the paper fed from the rear tray is jammed, remove the jammed paper from the paper output slot or from the rear tray following the instructions below.
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Slowly pull out the paper, either from the paper output slot or from the rear tray, whichever is easier.
Hold the paper with both hands, and pull it out slowly so as not to tear it.
Note
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Reload paper and press the printer's OK button.
The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.
If you turned off the printer in step 1, the print data that was sent to the printer is erased. Redo the printing.
Note
- When reloading the paper, make sure you are using suitable paper and loading it correctly.
- We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer.
If the measures above do not solve the problem, your printer will require servicing.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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