Support Code 2114 Appears (Paper Size Settings In Printer Driver Do Not Match The Paper Size Registered In The Printer) - TS3320

Article ID: ART174916 | Date published: 08/13/2019 | Date last updated: 04/08/2021


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Paper size settings at printer driver do not match the paper size registered in the printer.

What to Do

Press the printer's Stop button to cancel printing.

Check if the size of the paper loaded in the rear tray matches the paper size registered in the printer using the printer's Paper Select button.

After checking the paper settings set at the printer driver, retry printing.

 If the paper size loaded in the rear tray is larger than the paper size set at the printer driver, you can continue the printing without changing the paper size settings. Press the printer's OK button.

 See the following for paper sizes that can be registered in the printer using the printer's Paper Select button:

 You can use a computer to disable the function to prevent a printing error. When this function is disabled, the printer uses the paper settings for printing onto the paper in the rear tray regardless of whether or not the paper matches these settings. See below for the printing error prevention setting.

 You can also toggle this function from the printer's operation panel. Press the Setup  button until the number 15 is shown on the LCD screen. Use the Color button to enable, or the Black button to disable.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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