Support Code 5100 Appears - TS3320

Article ID: ART174918 | Date published: 08/13/2019 | Date last updated: 08/13/2019


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Printer error has occurred.

What to Do

If you are printing, press the printer's Stop button to cancel printing, then turn off the printer.

Check the following:

  • Make sure FINE cartridge holder motion is not impeded by stabilizer, jammed paper, etc.

    Remove any impediment.


    • When clearing an impediment to FINE cartridge holder motion, be careful not to touch clear film (A).


      If you soil or scratch this part by touching it with paper or your hand, it could damage the printer.

  • Make sure the FINE cartridges are properly installed.

    Push up the FINE cartridge until it clicks into place.

Turn the printer back on.

If this does not solve the problem, your printer will require servicing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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