If paper jams, remove it following the appropriate procedure as shown below.

• If you can see the jammed paper at the paper output slot or the rear tray:

  • 1300

• If you cannot see the jammed paper at the paper output slot or the rear tray:

  • Paper Is Jammed inside Printer

Cases other than above:

Check the following:

1. Is anything blocking the paper output slot?

2. Are there any foreign objects in the rear tray?

   

   If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it, and then remove the foreign object.

   

3. Is the paper curled?

   Correct the curl before loading paper.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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