Cause

Paper is jammed when feeding paper from cassette.

What to Do

1. Remove jammed paper from the paper output slot or the inside of the printer.

   • If the paper is jammed at the feed slot of the cassette:

     After storing the paper output tray and the paper output support, pull out the cassette and remove the jammed paper slowly with both hands.

     

   • If none of the above applies, open the rear cover and to remove the paper.

2. Load paper in the cassette.

3. Select OK on the printer's touch screen.

   The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.

If the measures above do not solve the problem, the printer requires servicing.

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