Support Code 1304 (Paper Jam) is displayed - TS8320

Article ID: ART175014 | Date published: 08/20/2019 | Date last updated: 08/17/2023
 

Description

Paper is jammed when performing automatic duplex printing.

Solution

Cause

Paper is jammed when performing automatic duplex printing.

 

What to Do

  1. Remove jammed paper from the paper output slot or the inside of the printer.

    • If the paper is jammed at the feed slot of the cassette:

      After storing the paper output tray and the paper output support, pull out the cassette and remove the jammed paper slowly with both hands.

    • If none of the above is applies, open the rear cover and remove the paper.

  2. Load paper in the cassette or the rear tray.

  3. Select OK on the printer's touch screen.

    The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.

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