Support Code 1687 Appears (FINE Cartridge is Not Installed Properly) - TS5320

Article ID: ART175049

Date published: 08/21/2019

Date last updated: 08/21/2019

FINE cartridge is not installed properly.

Cause

FINE cartridge is not installed properly.

Open the scanning unit / cover to open the ink cartridge locking cover, and then remove the FINE cartridge.

Make sure that the FINE cartridges are compatible with this printer.

Then install the FINE cartridges again.

Press down the ink cartridge locking cover until it clicks into place.

After you install the FINE cartridge, close the scanning unit / cover.

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