Cause
The ink cartridge may be an ink cartridge that ran out of genuine Canon ink or a counterfeit Canon ink cartridge.
What to Do
To print, you must replace the ink cartridge or disable the function for detecting the remaining ink level. To disable the function for detecting the remaining ink level, press and hold the printer's Stop button for at least 5 seconds, and then release it.
The printer will stop monitoring the remain ink level for the ink cartridge in question. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition or by using refilled ink cartridges.
Note
- If the function for detecting the remaining ink level is disabled, the ink cartridge is displayed in gray on the Estimated ink levels screen on the LCD.
To report the counterfeit ink cartridge, access Canon website from the following link.
