If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly.
In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary.
You need to prepare: three sheets of A4 or Letter-sized plain paper
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Check that the printer is turned on.
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Press the OK button.
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Select Maintenance and press the OK button.
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Select Roller cleaning and press the OK button.
The confirmation screen will appear.
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Select Yes and press the OK button.
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Select Rear tray or Cassette to clean the paper feed roller and press the OK button.
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Follow the message to remove any paper from the paper source.
If you clean the paper feed roller of cassette, remove any paper from the cassette, then push it back.
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Press the OK button.
The paper output tray is pulled out automatically.
The paper feed roller will rotate as it is cleaned without paper.
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Make sure that the paper feed roller has stopped rotating, then follow the message to load the three sheets of A4 or Letter-sized plain paper.
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Press the OK button.
The printer starts cleaning. The cleaning will be complete when the paper is ejected.
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When the completion message appears, select OK.
If the problem is not resolved after cleaning the paper feed roller, your printer will require servicing.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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