Removing Jammed Paper from the Rear Side - TS6320

Article ID: ART175196 | Date published: 08/29/2019 | Date last updated: 08/29/2019


Paper jam




  • If paper becomes jammed during printing and you need to turn off the printer to remove it, press the printer's Stop button to stop the printing before you turn off the printer.
  1. Make sure you have unplugged the power cord.

  2. Rotate the printer so that its rear side faces toward you.

  3. Open the rear tray cover and then pull up the paper support.

  4. Pull out the rear cover.

  5. Slowly pull out paper.


    • Do not touch the inner parts of the printer.

    If you were not able to remove the paper in this step, detach the transport unit cover and remove the paper by following these steps.

    1. Detach transport unit cover.

      Lift up the transport unit cover and pull it out.

    2. Slowly pull out paper.


      • Do not touch the inner parts of the printer.

    3. Make sure that all of the jammed paper is removed.

    4. Insert the transport unit cover slowly all the way into printer and take down the transport unit cover.

  6. Insert the projections of the right side of the rear cover into the printer, and then push the left side of the rear cover until it is closed completely.

    The print data that was sent to the printer is erased. Redo the printing.


    • When reloading the paper, make sure you are using suitable paper and loading it correctly.

If the measures above do not solve the problem, your printer will require servicing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

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