Make sure all of the MFP 5 software is closed.
- Using the Windows Explorer – search the local C: drive for a hidden folder named ProgramData
- In this ProgramData folder – look for the SmartWorks MFP 5 folder – DELETE this folder – then ReBoot the PC.
Also make sure that the AIO has not been set to "Power Saving" or "Balanced (recommended)". If so, change it to "High Performance".
A couple more useful things to try!!
- From the SmartWorks Desktop, try slowing the scan speed from 100% to lower
- Try a different USB 3.0 cable
- Try a USB 2.0 cable
- Try scanning to a desktop folder instead of a network folder
- Set Network Mode to "BUFFERED" (unless scanning to the local C drive, then use "DIRECT")
- Set the T36 Power Saver Mode to more than 14 minutes (click the scanner information button (lower left)
- Change the Windows Updates "Active Hours" setting to after business hours
- Set power settings to "High Performance"
- Set Sleep Timer to "OFF"