Support Code 1688 Appears (The Ink Has Run Out) - TS8320

Article ID: ART175299 | Date published: 09/11/2019 | Date last updated: 09/11/2019


An ink tank has run out.




The ink has run out.


What to Do

Replace the ink tank and close the scanning unit / cover.

Printing under the current condition may damage the printer.

If you want to continue printing in this condition, you need to disable the function for detecting the remaining ink level. Touch Stop on the printer for at least 5 seconds, and then release it.

With this operation, the printer will stop monitoring the remaining level of ink for the ink tank(s) in question. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.


  • If the function for detecting the remaining ink level is disabled, the ink tank is displayed in white on the touch screen when the current estimated ink level is checked.


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