Support Code 1689 Appears (Printer Detected Ink Out Condition) - TS8320

Article ID: ART175300 | Date published: 09/11/2019 | Date last updated: 09/11/2019
 

Description

An ink tank that was once empty was installed in the printer.

 

Solution

Cause

Printer detected ink out condition.

 

What to Do

Replace the ink tank and close the scanning unit / cover.

An ink tank that was once empty is installed.

Printing under the ink out condition may damage the printer.

If you want to continue printing, you need to disable the function for detecting the remaining ink level. To disable this function, touch Stop on the printer for at least 5 seconds, and then release it.

With this operation, the printer will stop monitoring the remaining level of ink for the ink tank(s) in question. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition or by using refilled ink tanks.


 Note

  • If the function for detecting the remaining ink level is disabled, the ink tank is displayed in white on the touch screen when the current estimated ink level is checked.

 

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