Support Code 1731 is Displayed - TS8320
Article ID: ART175304 | Date published: 09/11/2019 | Date last updated: 09/11/2019
 

Description

A non-genuine Canon ink tank has been detected in your printer.

 

Solution

Cause

Non-genuine Canon ink tank has been detected.

 

What to Do

To print, you must replace the ink tank or disable the function for detecting the remaining ink level. To disable the function for detecting the remaining ink level, touch Stop on the printer for at least 5 seconds, and then release it.

By this operation, the printer will stop monitoring the remaining level of ink for the ink tank(s) in question. Please be advised that Canon shall not be liable for any malfunction or trouble caused by using a non-genuine Canon ink tank.


 Note

  • If the function for detecting the remaining ink level is disabled, the ink tank is displayed in white on the touch screen when the current ink level is checked.


To report the counterfeit ink tank, access Canon website from the following link.