Support Code 2500 Appears (Automatic Print Head Alignment Failed) - TS8320

Article ID: ART175319 | Date published: 09/11/2019 | Date last updated: 09/11/2019


Automatic print head alignment has failed.




Cause of following may have occurred failure of automatic print head alignment.

  • Print head nozzles are clogged.
  • Paper of size other than A4 or Letter is loaded in the cassette.
  • Paper output slot is exposed to strong light.

What to Do

Select OK on the touch screen and take the corresponding actions below.

  • Adjust your operating environment and/or the position of the printer so that the paper output slot is not exposed directly to strong light.

After doing the measure above, perform automatic print head alignment again.

If the error is still not resolved, select OK on the touch screen to cancel the error, then load three sheets of A4/Letter-sized plain paper in the cassette and perform manual print head alignment.


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