Cause
Printer error has occurred.
What to Do
If you are printing, tap Stop on the touch screen to cancel printing, then turn off the printer.
Check the following:
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Make sure that the print head holder motion is not impeded by tapes for securing the print head holder during transportation, jammed paper, etc.
Remove any impediment.
Important
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When clearing an impediment to print head holder motion, be careful not to touch the white belt (A).
If you soil or scratch this part by touching it with paper or your hand, it could damage the printer.
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Make sure the ink tanks are properly installed.
Press the ink tanks until they click into place.
Turn the printer back on.
If this does not solve the problem, the printer will require servicing.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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