PRO-100 Support Codes

Article ID: ART175469 | Date published: 10/03/2019 | Date last updated: 10/03/2019
 

Description

List of Support Codes

Solution

Support Code

Number of flashes/Cause

Action

1000

1001

1002

1006

Two flashes:

Printer is out of paper./The disc tray is not attached./Paper does not feed.

Reload paper in the cassette or the manual feed tray and press the RESUME/CANCEL button on the printer.

When printing on printable discs (BD/DVD/CD, etc.), use the disc tray supplied with this printer ("K" is on the upper side). Place a printable disc on the disc tray, attach the disc tray to the printer, then press the RESUME/CANCEL button.

 

1250

1261

1270

1300

1308

Three flashes:

Paper output tray is closed./Feed slot cover is opened./Manual feed tray is in the paper jam clearing position./Cannot print on a printable disc./Paper jams.

  • If the paper output tray is closed, open it. The printer resumes printing.

  • If the feed slot cover is opened, close the cover slowly and press the RESUME/CANCEL button on the printer. The printer resumes printing.

  • If the rear tray is open before you load paper on the manual feed tray, close the rear tray slowly, press the RESUME/CANCEL button on the printer, then load paper.

  • When you start printing on a printable disc, make sure that the paper is removed from the manual feed tray, then press the RESUME/CANCEL button on the printer.

If the error still remains, paper may be jammed. Remove the jammed paper, reload paper in the printer, and then press the RESUME/CANCEL button on the printer.

 

1600

1660

Four flashes:

The ink tank is not installed./Ink tank is not installed properly./Ink may have run out.

  • The ink tank is not installed.

    Install the ink tank.

  • If the lamp on the ink tank is not lit, the ink tank may not be installed properly.

    Install an appropriate ink tank.

  • If the lamp on the ink tank is flashing, ink may have run out.

    Replacing the ink tank is recommended.

If printing is in progress and you want to continue printing, press the printer's RESUME/CANCEL button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The printer may be damaged if printing is continued under the ink out condition.

 

 

 

1401

1403

1405

Five flashes:

Print head is not installed./Print head is defective.

Install the print head.

If the print head is already installed, remove the print head once and then reinstall it.

If the error is still not resolved, the print head may be damaged. Contact the service center.

1850

1851

1855

1856

1858

1859

185A

Six flashes:

The inner cover (the cover of the disc tray) is opened or closed.

  • If the inner cover (the cover of the disc tray) is open while printing other than disc label printing is in progress, close the inner cover, then press the RESUME/CANCEL button.

  • Before you start printing on canvas paper, it is necessary to open the inner cover once. Open the inner cover, then press the RESUME/CANCEL button on the printer. When you start printing, close the inner cover, then press the RESUME/CANCEL button on the printer.

  • If the inner cover is closed when starting disc label printing, open the inner cover, place the disc tray, then press the RESUME/CANCEL button on the printer.

    When you start printing on paper, close the inner cover, then press the RESUME/CANCEL button on the printer.

    Do not open or close the inner cover while printing is in progress, as this can damage the printer.

1680

1681

Seven flashes:

Ink tank is not installed in the correct position.

  • Some ink tanks are not installed in the correct position. (The lamps on the ink tanks flash.)

  • More than one ink tanks of the same color are installed. (The lamps on the ink tanks flash.)

Confirm that the ink tanks are installed in the appropriate positions.

 

1700

Eight flashes:

Ink absorber is almost full.

The ink absorber is almost full.

The printer has a built-in ink absorber to hold the ink used during Print Head Cleaning.

Press the printer's RESUME/CANCEL button to continue printing. Contact the service center.

2001

Nine flashes:

The digital camera or digital video camcorder connected is not compatible with this printer.

Check the device connected to the printer. Printing photos directly is possible only with a PictBridge compliant device.

-

Nine flashes:

The printer has not received a response from the digital camera.

A communication time out occurs if an operation takes too long or if it takes too much time to send data. This may cancel printing. In such cases, disconnect and reconnect the USB cable.

When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the printer. You may also have to turn on your device or select Play mode manually after connecting the device to the printer. Perform necessary operations before connecting your device referring to its instruction manual.

If the error is not yet resolved, check if you can print another photograph.

1062

2500

Eleven flashes:

The Page Size setting does not match the size of the paper loaded in the printer./Automatic Print Head Alignment failed.

When performing an ordinary print job:

  • Press the RESUME/CANCEL button on the printer to clear the error. Then check the Page Size setting in the Page Setup sheet in the printer driver and load paper that is the same size as the setting and try printing again.

  • Set the printer not to detect the width of the paper using the printer driver.

    To set the printer driver not to detect the width of the paper, open the printer driver setup window, and in Custom Settings under the Maintenance sheet, clear the Detect paper width check box, and then click OK.

     

    * Select the Detect paper width check box again once printing is complete, and then click OK.

When performing Automatic Print Head Alignment:

  • Print head nozzles are clogged.

    Press the RESUME/CANCEL button to dismiss the error, and print the nozzle check pattern to check the status of the print head.

     

  • Paper of size other than A4 or Letter is loaded in the rear tray.

    Press the RESUME/CANCEL button to dismiss the error, then load two sheets of A4/Letter-sized plain paper on the rear tray with the printing side (whiter side) facing UP.

    For Automatic Print Head Alignment, always load paper in the rear tray.

  • The paper output slot is exposed to strong light.

    Press the RESUME/CANCEL button to dismiss the error, and then adjust your operating environment and/or the position of the printer so that the paper output slot is not exposed directly to strong light.

After carrying out the above measures, if the problem continues after aligning the print head again, press the RESUME/CANCEL button to dismiss the error, and then perform Manual Print Head Alignment.

 

When printing the nozzle check pattern or performing Manual Print Head Alignment:

Other than A4/Letter-sized paper is loaded.

Press the RESUME/CANCEL button on the printer to clear the error, and load A4/Letter-sized paper in the rear tray. Then try performing again.

When printing the nozzle check pattern or performing Manual Print Head Alignment, be sure to set the paper in the rear tray.

4100

Twelve flashes:

Cannot print the contents on CREATIVE PARK PREMIUM.

You cannot print the contents on CREATIVE PARK PREMIUM.

When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon ink tanks are installed properly for all colors, then start printing again.

1683

Thirteen flashes:

The ink level cannot be detected.

The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.)

Replace the ink tank and close the top cover.

 

Printing with an ink tank that was once empty may damage the printer.

If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the printer's RESUME/CANCEL button for at least 5 seconds, and then release it.

With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any printer malfunction or damage caused by refilled ink tanks.

Note
  • If the function for detecting the remaining ink level is disabled, the ink tank is displayed in gray on the printer status monitor.

     

1684

1750

Fourteen flashes:

Ink tank cannot be recognized.

The ink tank cannot be recognized.

Printing cannot be executed because the ink tank may not be installed properly or may not be compatible with this printer.

Install the appropriate ink tank.

 

If you want to cancel printing, press the printer's RESUME/CANCEL button.

1410

1411

1412

1413

1414

1415

1416

1417

Fifteen flashes:

Ink tank cannot be recognized.

The ink tank cannot be recognized. (The lamp on the ink tank is off.)

Replace the ink tank.

 

1688

Sixteen flashes:

The ink has run out.

The ink has run out. (The lamp on the ink tank flashes.)

Replace the ink tank and close the top cover.

 

Printing under the current condition may damage the printer.

If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the printer's RESUME/CANCEL button for at least 5 seconds, and then release it.

With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.

Note
  • If the function for detecting the remaining ink level is disabled, the ink tank is displayed in gray on the printer status monitor.

     

2002

Nineteen flashes:

An unsupported USB hub is connected.

If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the printer.

2103

21 flashes:

The printer cannot detect the paper size.

Press the printer's RESUME/CANCEL button to dismiss the error, then try to print again.

If this error occurs even you load paper of the same size as the setting, set the printer not to detect the width of the paper using the printer driver.

POWER Lamp Flashes and Alarm Lamp Flashes Orange Alternately

 

If the POWER lamp flashes and the Alarm lamp flashes orange alternately, it may be possible that an error requiring you to contact the service center has occurred.

Take an appropriate action referring to the table below.

Support Code

Number of flashes

Action

5100

Two flashes:

Cancel printing, and turn off the printer. Then clear the jammed paper or protective material that is preventing the print head holder from moving, and turn on the printer again.

Important
  • Be careful not to touch the components inside the printer. The printer may not print out properly if you touch it.

  • If the problem is not resolved, contact the service center.

B200

Ten flashes:

Turn off the printer, and unplug the power cord of the printer from the power supply.

Contact the service center.

5110

5200

5400

5700

5B00

5C00

5C20

6000

6010

6500

6502

6800

6801

6900

6901

6902

6910

6911

6920

6921

6930

6931

6932

6933

6940

6941

6942

6943

6944

6945

6946

6A00

6B00

9000

B400

Other cases than above:

Turn off the printer, and unplug the power cord of the printer from the power supply.

Plug the printer back in and turn the printer back on.

If the problem is not resolved, contact the service center.


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