Refill the Ink Tanks - G7020

Article ID: ART175582 | Date published: 11/12/2019 | Date last updated: 03/22/2023


This article provides information on refilling the ink tanks of the PIXMA G7020.


Refilling the Ink Tanks

When remaining ink warnings or errors occur, a message will appear on the LCD to inform you of the error. In this state, the printer cannot print. Check the remaining ink level with the ink tank indicator on the front of the printer. If the ink level is near the lower limit line (A), refill the ink tank.

 Precautionary notes on handling ink bottles can be found here.


Refilling Procedure

To refill ink tanks, follow the steps below.

 Please ensure that the printer remains flat after initial setup and is NOT turned upside down or on its side, as ink in the printer may leak.

  1. Make sure that the printer is turned on.

  2. Open the scanning unit / cover (B).

     Do not touch tubes or other parts inside the printer. This can cause trouble with the printer.

  3. Open the ink tank cover.

    To refill the black ink tank, open the left ink tank cover (C).

    To refill color ink tanks, open the right ink tank cover (D).

  4. Open the tank cap (E) of the ink tank to be refilled.

     Carefully open the tank cap of the ink tank. Ink on the inside of the tank cap may spatter when opening it.

  5. Take a new ink bottle out of its package.

  6. Hold the ink bottle upright and gently twist the bottle cap (F) to remove.

     Do not shake the ink bottle. Ink may spatter when opening the cap.

  7. Aligning the ink bottle's tip with the printer's inlet (G), slowly stand the bottle upside down, and push the bottle into the inlet.

    The ink tank is refilled. Support the bottle with your hand so that it does not fall.

     Make sure that each color of ink tanks is filled with corresponding color of ink bottles.

     If ink is not injected into the ink tank, slowly remove and insert the ink bottle.

     Make sure to refill the ink tank with ink up to the upper limit line (H) on the ink tank.

  8. Once ink reaches the upper limit line, remove the ink bottle from the inlet.

    Hold up the ink bottle slightly and remove the bottle from the inlet while slowly tilting it.

     Do not leave ink bottles in ink tanks.

     Close the bottle cap of the ink bottle securely and store the ink bottle upright.

     Discard empty ink bottles in compliance with local laws and regulations regarding disposal of consumables.

  9. Close the tank cap of the ink tank.

    Make sure the tank cap is completely inserted.

  10. Close the ink tank cover.

  11. Gently close the scanning unit / cover.

     The printer may make noise during operation.

Notes on ink bottles

 Please keep the following in mind:

  • Keep out of reach of children.

  • Do not drink ink.

  • If ink is accidentally licked or swallowed, rinse out your mouth or drink one or two glasses of water and obtain medical advice immediately. If ink gets into your eyes, flush them with water right away, and obtain medical advice immediately.

  • If ink gets on your skin, wash the area with soap and water immediately. If irritation to your skin persists, obtain medical advice immediately.

  • When you store ink bottles, close the bottle caps completely and place the bottles in standing position. If the ink bottles are laid down, ink may leak.

  • When refilling ink tanks, take sufficient care to prevent ink from spattering onto surroundings.

  • Ink may stain clothes or other belongings permanently. Washing may not remove ink stains.

  • Do not use ink bottles and ink contained therein except to refill tanks of printers specified by Canon.

  • Do not leave ink bottles in areas exposed to high temperature, such as near fire or a heater or in a car. Bottles may warp and cause ink leakage or the ink quality may degrade.

  • Do not subject ink bottles to impacts. Ink bottles may be damaged or bottle caps may come off by such impact, and ink may leak.

  • Do not transfer ink to other containers. This may result in poor ink quality.

  • Do not mix ink with water or other ink. This may damage the printer.

  • Once an ink bottle has been opened, do not leave it with bottle cap off. Ink will dry out, possibly preventing proper operation of the printer when an ink tank is refilled using this bottle.

  • To obtain optimum print quality, we recommend to refill the ink tank with ink up to the upper limit line at least once a year.

 Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the printer. When ink runs low, promptly refill it.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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