Caution Have you installed the Google Drive application? window pops up every time I scan to Google Drive using CaptureOnTouch

Article ID: ART175674 | Date published: 11/20/2019 | Date last updated: 11/20/2019


When scanning to Google Drive using CaptureOnTouch, the pop-up window below will appear.


 Google has renamed their Google Drive app to "Backup and Sync from Google". Unfortunately, our plug-in is still looking for "Google Drive" (and will cause the pop-up window to launch because it does not see the "Google Drive" app).

Until we can update the Google Drive plug-in, the easiest way to prevent this pop-up window from reoccurring is to simply rename the app "Backup and Sync from Google" to "Google Drive".

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