Sending Faxes by Entering a Fax / Telephone Number on the Operation Panel - G7020

Article ID: ART175679 | Date published: 11/21/2019 | Date last updated: 10/10/2022


This article explains how to send a fax by directly entering the fax / telephone number on the PIXMA G7020.


Sending Faxes by Entering a Fax / Telephone Number on the Operation Panel

This article describes dialing and sending faxes directly by entering the fax / telephone numbers on the operation panel.

 Faxes may reach unintended recipients due to the misdialing or incorrect registration of fax / telephone numbers. When you send important documents, we recommend that you send them after speaking on the telephone.

  1. Make sure that the printer is turned on.

  2. Press the FAX   button.

    The Fax standby screen is displayed.

    Figure: LCD

  3. Load documents on the platen glass or in the ADF (Auto Document Feeder).

     When sending a double-sided document, load the document on the platen. Double-sided documents cannot be automatically scanned and sent from the ADF.

  4. Adjust the scan contrast and resolution as necessary.  

  5. Use the Numeric buttons to dial the recipient's fax / telephone number.

    Figure: LCD

    Use the following buttons to dial the recipient's fax / telephone number.

    Numeric buttons:

    Enters the number.


    Enters a space.


    Deletes the last character you entered.


    By pressing this button once, "#" is entered. By pressing this button one more time, "P" is entered.

  6. Press the Black  button or the Color  button.

    The printer will start scanning the document.

     Color transmission is available only when the recipient's fax device supports color faxing.

     Do not open the document cover until scanning is completed.

  7. Start sending.

    • If you load the document in the ADF:

      The printer scans the document automatically and starts sending the fax.

       To cancel a fax transmission, press the Stop  button. To cancel a fax transmission while it is in progress, press the Stop  button, then follow the instructions on the LCD.

       If documents remain in the ADF after the Stop  button is pressed while scanning is in progress, Original in ADF [OK]Eject the original is displayed on the LCD. By pressing the OK button, the remaining documents are automatically ejected.

    • If you load the document on the platen:

      After scanning the document, a confirmation screen asking you if you want to load the next document is displayed.

      To send the scanned document, press the OK button to start sending it.

      To send two or more pages, follow the message to load the next page, and press the Color  or Black  button. After scanning all pages, press the OK button to start sending.

       To cancel sending the fax, press the Stop  button.

 If your printer is connected to a PBX (Private Branch Exchange) system, refer to the operating instructions of the system for details on dialing the recipient's fax/telephone number.

 If the printer was not able to send a fax, such as when the recipient's line was busy, it has the function to automatically redial the number after a specified interval. Automatic redialing is enabled by default.

  Unsent documents, such as those pending redial, are stored in the printer's memory. They are not stored in the case of a sending error.

 Do not unplug the power cord until all documents are sent. If you unplug the power cord, all unsent documents stored in the printer's memory are lost.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum

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