Resending Faxes (Redialing a Busy Number) - G7020
Article ID: ART175680 | Date published: 11/21/2019 | Date last updated: 08/08/2023


This article provides information on resending a fax with the PIXMA G7020.  Faxes can be resent via automatic redialing or manual redialing.


Resending Faxes (Redialing a Busy Number)

There are two methods of redialing: Automatic redialing and Manual redialing.

  • Automatic Redialing

    If you send a document and the recipient's line is busy, the printer will redial the number after a specified interval.

  • Manual Redialing

    You can redial to the recipients dialed using the Numeric buttons.

 It may be possible that faxes will reach unintended recipients due to the misdialing or incorrect registration of fax/telephone numbers. When you send important documents, we recommend that you send them after speaking on the telephone.

 Automatic redialing is enabled by default.

 Learn how to send faxes by entering the destination number on the operation panel.

Automatic Redialing

You can enable or disable automatic redialing. If you enable automatic redialing, you can specify the maximum number of redial attempts and the length of time the printer waits between redial attempts.

Enable and specify the automatic redialing setting on Auto redial in Adv. fax settings under Fax settings.

 While automatic redialing, the unsent fax is stored in the printer's memory temporarily until the sending fax is complete. If a power failure occurs or you unplug the power cord before automatic redialing is complete, all faxes stored in the printer's memory are deleted and not sent.

 To stop automatic redialing, wait until the printer starts redialing, then press the Stop  button.

 To cancel automatic redialing, delete the unsent fax from the printer's memory while the printer is on-standby for a redial operation.

Manual Redialing

To manually redial a fax number, follow the steps below.

  1. Make sure that the printer is turned on.

  2. Press the FAX  button.

    The Fax standby screen is displayed.

  3. Load documents on the platen (scanner) glass or in the ADF (Auto Document Feeder).

  4. Adjust the scan contrast and resolution as necessary.

  5. Press the MENU  button.

    The Fax menu screen is displayed.

  6. Select Redial, then press the OK button.

  7. Select the recipient's number to redial, then press the OK button.

  8. Press the Black  button or the Color  button.

     Color transmission is available only when the recipient's fax device supports color faxing.

 For manual redialing, the printer memorizes up to 10 recent recipients dialed by entering the fax / telephone numbers. Note that the printer does not memorize any recipients dialed using the redial function or selecting from the directory.

 To cancel manual redialing, press the Stop  button. To cancel a fax transmission while it is in progress, press the Stop  button, then follow the instructions on the LCD.

 If documents remain in the ADF after the Stop  button is pressed while scanning is in progress, Original in ADF [OK]Eject the original is displayed on the LCD. By pressing the OK button, the remaining documents are automatically ejected.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

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