Paper is Not in the Cassette (1003)

Cause

Possible causes include the following.

• There is no paper in the cassette.

• Paper is not loaded in the cassette properly / won't feed.

What to Do

Take the corresponding actions below.

• Load paper in the cassette.

   You can load A4, Letter, A5, or B5 size plain paper in the cassette.

   Load two sheets of A4/Letter-size plain paper in the cassette before aligning the print head.

• Align the paper guides of the cassette with the edges of the paper.

  

• Set paper information for the paper in the cassette.

• Clean the paper feed rollers.

After carrying out the above measures, press the printer's OK button to cancel the error.

 To cancel printing, press the printer's Stop button.
However, if you are printing a print head alignment sheet during printer setup, do not cancel printing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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