Print head cannot be recognized.

What to Do

A print head may not be installed properly or may not be compatible with this printer.

If you are printing, press the printer's Stop  button to cancel printing.

Remove the print heads and reinstall them properly following the steps below. This may resolve the error.

1. Open the scanning unit / cover.

   

2. Close the ink valve by tilting the ink valve lever tightly to the left.

   

3. Grab the knob (A) on the print head locking cover to open it.

   

4. Remove the color and black print heads.

   

    When removing the print heads, handle them carefully so that ink does not spatter.

    Do not touch the tube or other parts inside the printer. Touching these parts may cause the printer to malfunction.

    Do not touch the gold terminal (B) or print head nozzles (C) on a print head. The printer may not print properly if you touch them.

   

5. Install the color print head in the left holder and the black print head in the right holder.

   

6. Close print head locking cover and push it down.

   Press firmly the print head locking cover until it clicks into place.

   

7. Press down both joint buttons.

   

    Push the joint buttons firmly until they click into place; otherwise, printing may become impossible.

    Make sure the left and right buttons are pushed in.

8. Open the ink valve by tilting the ink valve lever tightly to the right.

   

9. Close the scanning unit / cover gently.

If reinstalling the print heads does not solve the problem, it may be necessary to replace the print heads.