Cause

Shipping tape or protective material may still be attached to print head holder.

What to Do

Open the scanning unit / cover and make sure that the shipping tape and protective material have been removed from the print head holder.

If the shipping tape or protective material is still there, remove it and close the scanning unit / cover.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

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