Cause

The paper settings for printing or copying do not match the cassette paper information set on the printer.

 See below for the correct correspondence between paper settings made on the printer driver or on the printer.

• Paper Settings on the Printer Driver and the Printer (Media Type) (Windows)

• Paper Settings on the Printer Driver and the Printer (Paper Size) (Windows)

 For copying, make the copy paper settings to match cassette paper information set on the printer. 

If the print or copy paper settings do not match the cassette paper information set on the printer, as shown below, a message appears on the printer's LCD.

• Paper settings specified on the printer driver:

  Paper size: A5

  Media type: Plain paper

• Cassette paper information set on the printer:

  Paper size: A4

  Media type: Plain paper

What to Do

Press the printer's OK button to display the screen below.

Use the buttons to select the appropriate action, then press the printer's OK button.

 Depending on settings, some of the options below may not appear.

Print on set paper

Select this option to print or copy onto the paper in the cassette without changing the paper settings.

For example, if the paper setting specified on the printer driver is A5, and the cassette paper information is set to A4, the A5 size setting is used to print onto the paper in the cassette.

Replace the paper

Select this option to print or copy after changing the paper in the cassette.

For example, if the paper setting specified on the printer driver is A5, and cassette paper information is set to A4, change the paper in the cassette to A5 paper and proceed with printing.

Once you have inserted the cassette after changing the paper, the screen for setting cassette paper information appears. Set paper information for the paper in the cassette.

 See below for the correct correspondence between paper settings made on the printer driver or on the printer.

• Paper Settings on the Printer Driver and the Printer (Media Type) (Windows)

• Paper Settings on the Printer Driver and the Printer (Paper Size) (Windows)

Cancel

Cancels printing or copying.

Select this option when you want to change the paper settings. Change the paper settings and retry printing or copying.

 You can suppress the misprint prevention message from the printer's operation panel, a Windows PC, or a Mac^™. When you suppress the message, the printer uses the paper settings for printing or copying onto the paper in the cassette regardless of whether or not the paper matches these settings.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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