Cause

An error occurred while communicating via Wi-Fi or while in standby.

What to Do

Turn off the printer and turn it back on.

 The printer cannot be turned off while it is sending or receiving a fax, or when a received fax or an unsent fax is stored in the printer's memory.

Turn off the printer after making sure it has completed sending or receiving all faxes. Do not unplug when turning off the printer.

If you unplug the power cord, all the faxes stored in the printer's memory are deleted.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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