Paper Is Jammed inside Printer

If the jammed paper tears and you cannot remove the paper from the paper output slot / the feed slot of the cassette / the rear tray, or if the jammed paper remains inside the printer, remove the paper following the instructions below.​

 Important

• The printer cannot be turned off while it is sending or receiving a fax, or when a received fax or an unsent fax is stored in the printer's memory.

  Turn off the printer after making sure it has completed sending or receiving all faxes. Do not unplug when turning off the printer.

  If you unplug the power cord, all faxes stored in the printer's memory are deleted.

 Note

• If paper becomes jammed during printing and you need to turn off the printer to remove it, press the printer's Stop button to stop the printing before you turn off the printer.

1. Turn off the printer and unplug it.
    

2. Open the scanning unit / cover.

   
   
    

    Important

   • Do not touch the clear film (A), the white belt (B), or the tubes (C).

     
     

     
     If you soil or scratch this part by touching it with paper or your hand, it could damage the printer.
      

3. Check if the jammed paper is under the print head holder.

   If the jammed paper is under the print head holder, move the print head holder to the far right or left, whichever makes it easier to remove the paper.

   When moving the print head holder, hold the top of the print head holder and slide it slowly to the far right or left.

   
   
    

4. Hold the jammed paper firmly in both hands.

   
   
    

   If the paper is rolled up, pull it out.

   
   
    

5. Slowly pull out the paper, so as not to tear it.

   Pull out the paper at an angle of about 45 degrees.

   
   
    

6. Make sure that all jammed paper is removed from the printer.

   If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper.

   • Is any paper left under the print head holder?
      
   • Are any small bits of paper left in the printer?
      
   • Is there any paper left in the left and right empty spaces (D) in the printer?
     
     
      

7. Close the scanning unit / cover gently.
    

8. Plug in the printer again and turn it back on.

   All jobs in the print queue are canceled. You will need to print again.

   
    Note

   • When reloading the paper, make sure you are using suitable paper and loading it correctly.

     If a paper jam message appears on the printer's LCD or on your computer screen when you resume printing after removing all the jammed paper, there may be some paper still inside the printer. Check the printer again for any remaining bits of paper.

If the measures above do not solve the problem, your printer will require servicing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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 Important

• Do not tilt the printer when moving it since the ink may leak out.
   
• Click here for information on how to prepare your printer for transportation if servicing is required.