Troubleshooting steps for LCD error messages.
| Article ID: ART175870 | | | Date published: 12/13/2019 | | | Date last updated: 12/30/2020 |
Description
Check the following to find out possible causes and solutions for each message.
Solution
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Check the following to find out possible causes and solutions for each message. A message appears on the display when operation becomes impossible due to occurrence of an error during printing or memory capacity depletion.
A counterfeit or non-Canon cartridge may be in use. The amount in the cartridge cannot be displayed correctly. The toner cartridge used may not be a genuine Canon product.Only genuine Canon toner cartridges should be used as replacement toner cartridges. Consumables
Black & White printing is restricted. Only Color printing is available./B&W printing is restricted. Only Color printing is available.
Black and white printing is disabled in the Department ID Management.To print in black and white, log in using a Department ID for which black and white printing is not restricted. Contact your Administrator for the Department ID and PIN. Setting the Department ID Management
Black cartridge has reached end of life. The toner cartridge has reached the end of its lifetime.Replacement of the toner cartridge is recommended. Replacing the Toner Cartridge
Cannot analyze the authentication server certificate. The authentication server certificate may be invalid, or the certificate may be in a format that the printer does not support.Check the authentication server certificate. Configuring IEEE 802.1X Authentication Settings
Cannot find the access point. When automatic setting with WPS was attempted, a wireless router or access point could not be detected within a specific period of time.Connect again paying attention to the time limit.
An SSID or network key of a wireless router or access point was entered manually, but the entry was incorrect.Check the SSID and network key, and enter the correct ones again.
A wireless router or access point could not be detected due to setting problems of the network to be connected.Check whether the machine is properly installed and ready to connect to the network. Problems with Wireless LAN Connection
If the problem persists, check the security settings of the wireless router or access point.
Cannot print. A non-Canon or counterfeit cartridge may be inserted. The installed toner cartridge may be one with which print quality cannot be guaranteed.It is recommended to replace it with a new toner cartridge. Replacing the Toner Cartridge
The toner cartridge used may not be a genuine Canon product.Only genuine Canon toner cartridges should be used as replacement toner cartridges. Consumables
IMPORTANT
When this message is displayed, you cannot continue printing. Check the setting for <Canon Genuine Mode>. <Device Management>
Cannot print RX data. Received documents cannot be printed due to some specific situation.Check if there has occurred one of the following situations. If messages including causes and solutions appear on the display, check the contents.
A cover is open.
There is no paper loaded.
The paper is jammed.
The toner cartridge is consumed.
An error has occurred.
Cannot recognize the image.
An image which cannot be previewed was selected in Memory Media Print.When the machine has insufficient memory space, preview cannot be displayed. Even JPEG or TIFF images may not be displayed.
Cart. Comm. Error Cannot print. A non-Canon or counterfeit cartridge may be in use. A toner cartridge may not be installed correctly or may be faulty.Re-install the toner cartridge. If re-installing the toner cartridge fails to clear the error message, the toner cartridge may be faulty. Contact the store where you purchased the toner cartridge or consult the Canon Customer Help Center. Replacing the Toner Cartridge
The installed toner cartridge may be one with which print quality cannot be guaranteed.It is recommended to replace it with a new toner cartridge. Replacing the Toner Cartridge
The toner cartridge used may not be a genuine Canon product.Only genuine Canon toner cartridges should be used as replacement toner cartridges. Consumables
IMPORTANT
When this message is displayed, you cannot continue printing. Check the setting for <Canon Genuine Mode>. <Device Management>
Cartridge Communication Error A counterfeit or non-Canon cartridge may be in use. A toner cartridge may not be installed correctly or may be faulty.Re-install the toner cartridge. If re-installing the toner cartridge fails to clear the error message, the toner cartridge may be faulty. Contact the store where you purchased the toner cartridge or consult the Canon Customer Help Center. Replacing the Toner Cartridge
The toner cartridge used may not be a genuine Canon product.Only genuine Canon toner cartridges should be used as replacement toner cartridges. Consumables
Cartridge communication error. Cannot print. A non-Canon or counterfeit cartridge may be inserted. A toner cartridge may not be installed correctly or may be faulty.
Re-install the toner cartridge. If re-installing the toner cartridge fails to clear the error message, the toner cartridge may be faulty. Contact the store where you purchased the toner cartridge or consult the Canon Customer Help Center. Replacing the Toner Cartridge
The installed toner cartridge may be one with which print quality cannot be guaranteed.It is recommended to replace it with a new toner cartridge. Replacing the Toner Cartridge
The toner cartridge used may not be a genuine Canon product.Only genuine Canon toner cartridges should be used as replacement toner cartridges. Consumables
IMPORTANT
When this message is displayed, you cannot continue printing. Check the setting for <Canon Genuine Mode>. <Device Management>
Change the authentication password. The password has expired.Set a new password.
Check the authentication settings. The authentication method set on the machine does not match the authentication method set on the RADIUS server.Check that the same authentication method is set on this machine and the RADIUS server, and set the correct authentication method. Configuring IEEE 802.1X Authentication Settings
Color printing is restricted. Only Black & White printing is available. Color printing is disabled in the Department ID Management.To print in color, log in using a Department ID for which color printing is not restricted. Contact your Administrator for the Department ID and PIN. Setting the Department ID Management
Could not connect. Connection in Access Point Mode failed due to an error.Wait a few moments and try again. If you still cannot connect, try switching the machine off briefly. Connecting Directly (Access Point Mode)
An error occurred when connecting in Access Point Mode.Set the IP address to other than "192.168.22.xx" in <Config. IP Address For Direct Conn.>. If you still cannot connect, check the subnet mask settings. For details, contact your Network Administrator. <Network>
Could not connect. Check the PSK settings. The network key (PSK) of a wireless router or access point to be connected is not set to the machine correctly.Check the network key (PSK) of the wireless router or access point, and set it to the machine again.
If the problem persists even after checking the network key, check whether the machine is properly installed and ready to connect to the network. Problems with Wireless LAN Connection
Could not connect. Device will restart.
Connection in Access Point Mode failed due to an error.Restart the machine, and then, perform <Easy Connection via PC> again. <Network>
An error occurred during the procedure for Easy Connection via PC (cableless setup mode).Restart the machine, and then, perform <Easy Connection via PC> again. <Network>
Could not connect. The maximum number of devices that can connect to the access point has been reached./Could not connect. Max no. of devices that can connect to access point reached. The machine attempted to connect to a wireless router or access point to which the maximum number of devices were already connected.Decrease the number of devices (clients) that are connected to the wireless router or access point. For information on the maximum number of devices that can connect, see the instruction manual for the wireless router or access point, or contact the manufacturer.
Could not connect using Easy Connection via PC. The device will restart. Connection in Access Point Mode failed due to an error.Restart the machine, and then, perform <Easy Connection via PC> again. <Network>
An error occurred during the procedure for Easy Connection via PC (cableless setup mode).Restart the machine, and then, perform <Easy Connection via PC> again. <Network>
Could not connect using the wireless LAN. Turn the main power OFF and ON, then configure the settings again. A connection failed due to an error while setting wireless LAN connection.Restart the machine and set again.
If the problem persists even after restarting the machine, check whether the machine is properly installed and ready to connect to the network. Problems with Wireless LAN Connection
If the problem persists even after checking the wireless LAN connection, check the security settings of the wireless router or access point.
Could not connect using WPS. Wait a moment, then configure the settings again. When automatic setting with WPS was attempted, the connection failed due to an error.Wait for a while, and set again. If the problem persists, check whether the wireless router or access point supports WPS.
If WPS is supported:
Check whether the machine is properly installed and ready to connect to the network. Problems with Wireless LAN Connection
If WPS is not supported:
Set using another connecting method. Connecting to a Wireless LAN
Could not detect any connections from wireless devices.
Mobile device detection was not possible within the predetermined length of time.Connect again paying attention to the time limit. Connecting Directly (Access Point Mode)
Could not perform cleaning. Paper jammed during cleaning.Remove the jammed paper, set paper correctly, and perform cleaning again.
The amount remaining in toner cartridges required for cleaning the fixing assembly is insufficient.Cleaning requires sufficient toner cartridge remaining. Replace the toner cartridge, and perform the cleaning again. Replacing the Toner Cartridge
Could not perform correction. The amount remaining in toner cartridges required for correction is insufficient.Corrections require sufficient toner cartridge remaining. Replace the toner cartridge, and perform correction again. Replacing the Toner Cartridge
The transfer belt inside the machine is dirty.Perform automatic cleaning of the transfer belt. Cleaning the Transfer Belt (ITB)
Could not perform Open System authentication. Check the WEP settings./Could not perform Open System auth. Check WEP settings. The authentication method of the machine is set to <Open System>, but that of a wireless router or access point is set to "Shared Key."Connect again by manually changing the WEP authentication method to <Shared Key>. Setting Up Connection by Specifying Detailed Settings
The MAC address of the machine is rejected because the MAC address filter is set at a wireless router or access point.Set the wireless router or access point to permit the MAC address of the machine and your computer. For more information about how to set, see the instruction manual for the wireless router or access point, or contact the manufacturer. To check the MAC address of the machine, select <Menu>
 <Preferences> <Network> <Wireless LAN Settings> <Connection Information>. Viewing Network SettingsCould not perform Shared Key authentication. Check the WEP settings./Could not perform Shared Key auth. Check WEP settings.
The network key (the WEP key) of a wireless router or access point to be connected is not set to the machine correctly.Check the network key (the WEP key) of the wireless router or access point, and set it to the machine again.
Connect again by selecting a wireless router or access point, or by manually changing the WEP authentication method to <Open System>.
The authentication method of the machine is set to <Shared Key>, but that of the wireless router or access point is set to "Open System."Change the WEP authentication method to "Shared Key" at the wireless router or access point, and connect again. For more information about how to change, see the instruction manual for the wireless router or access point, or contact the manufacturer.
Cyan cartridge has reached end of life. The toner cartridge has reached the end of its lifetime.Replacement of the toner cartridge is recommended. Replacing the Toner Cartridge
Direct Connection terminated. Connection with the mobile device was interrupted.Establish Direct Connection again. Connecting Directly (Access Point Mode)
Easy Connection via PC ended due to timeout The device will restart./Easy Conn. via PC ended due to timeout Device will restart. 30 minutes have passed since the start of the procedure for Easy Connection via PC (cableless setup mode), but PC still cannot be connected.Restart the machine, and then, perform <Easy Connection via PC> again. <Network>
End of cartridge lifetime./End of Cart. Lifetime The toner cartridge has reached the end of its lifetime.Select one of the settings on the display.
NOTE
To display the replacement method, select <Display Cartridge Replacement Steps>/<Display Recovery Steps> on the screen.
If you select <Continue Printing (Quality Not Guaranteed)>/<Continue Printing (Qlty. Not Guaranteed)>, you can continue printing, but the machine may malfunction.
Google Cloud Print Authentication Error Cloud Print could not perform server authentication, or could not acquire information for registration.Check whether the date and time settings are correctly specified. <Timer/Energy Settings>
Google Cloud Print Communication Error
Cloud Print is unavailable due to an error.Check whether the machine is correctly connected to a wireless LAN or wired LAN.
A port that is used for Cloud Print may be blocked by a firewall or other protection. Check whether the 5222 port is available with your computer.
If a proxy server is used on the network, check whether the proxy settings on the machine and the server are correct. For details, contact your Network Administrator. Setting a Proxy
Google Cloud Print not avail. Server auth err Cloud Print could not perform server authentication, or could not acquire information for registration.Check whether the date and time settings are correctly specified. <Timer/Energy Settings>
Google Cloud Print not avail. Server comm err Cloud Print is unavailable due to an error.Check whether the machine is correctly connected to a wireless LAN or wired LAN.
A port that is used for Cloud Print may be blocked by a firewall or other protection. Check whether the 5222 port is available with your computer.
If a proxy server is used on the network, check whether the proxy settings on the machine and the server are correct. For details, contact your Network Administrator. Setting a Proxy
Incorrect number of characters/invalid characters entered. The network key (the WPA/WPA2-PSK or WEP key) of a wireless router or access point is not entered correctly.Check the network key (the WPA/WPA2-PSK or WEP key) of the wireless router or access point, and set it to the machine again. For more information about how to check the network key, see the instruction manual for the wireless router or access point, or contact the manufacturer.
Key Lock is enabled. Use of the keys on the operation panel is restricted.Contact the administrator of the machine or disable the key lock function from the Remote UI. Restricting Use of the Operation Panel
Load paper. Paper is not loaded in the paper drawer or the multi-purpose tray.Load the paper. Loading Paper
Paper on which reports or lists can be printed is not loaded.Load appropriate paper for printing reports or lists, and make settings for paper size and paper type.
Paper on which received documents can be printed is not loaded.Load appropriate paper for printing the received document, and make settings for paper size and paper type.
NOTE
If you print received documents on paper other than A4 or Letter size, some portions of the image may be missing or the image may be divided and printed onto several sheets.
Low Cartridge Level Toner cartridge replacement time is near.Make sure that you have a replacement toner cartridge ready. Replace the toner cartridge if you see this message before you start to print a large job.
NOTE
When selecting <Continue Printing>
When printing, you can continue printing the original.
If this message is displayed for the black toner cartridge while an I-Fax document is being received, the machine does not perform printing so that unclear print is avoided. To continue printing even if the amount remaining in toner cartridge is running low, set <Continue Print. When Cart. Low>/<Continue Print. When Amount in Cart. Low> to <On>. <Receive>
Magenta cartridge has reached end of life. The toner cartridge has reached the end of its lifetime.Replacement of the toner cartridge is recommended. Replacing the Toner Cartridge
Mem. full. Check error w/ Status Monitor key. The memory became full of print data that could not be printed due to errors.Cancel printing of documents to which an error has occurred, or print the documents by selecting <Skip Error> on the screen for checking the printing status. Canceling Prints
Memory full. Process secure print jobs. Memory became full of secured documents that were not printed.Print the secured documents that are stored in memory. Printing via Secure Print
Memory Full (Secure Print) Memory became full of secured documents that were not printed.Print the secured documents that are stored in memory. Printing via Secure Print
Memory Full (Skip Error) The memory became full of print data that could not be printed due to errors.Cancel printing of documents to which an error has occurred, or print the documents by selecting <Skip Error> on the screen for checking the printing status. Canceling Prints
Memory is full. Printing was impossible due to insufficient memory space.If a printing job is queued, wait until the job is completed.
Memory media is restricted. The function that prints files in a USB memory device is disabled.Set <Use Print Function> in <Memory Media Settings> to <On>. Restricting USB Functions
Memory Media Print is restricted. The function that prints files in a USB memory device is disabled.Set <Use Print Function> in <Memory Media Settings> to <On>. Restricting USB Functions
No Paper Paper is not loaded in the paper drawer or the multi-purpose tray.Load the paper. Loading Paper
Paper on which reports or lists can be printed is not loaded.Load appropriate paper for printing reports or lists, and make settings for paper size and paper type.
Paper on which received documents can be printed is not loaded.Load appropriate paper for printing the received document, and make settings for paper size and paper type.
NOTE
If you print received documents on paper other than A4 or Letter size, some portions of the image may be missing or the image may be divided and printed onto several sheets.
No reply from the destination. A LAN cable may be disconnected, or there may be a problem in a switch.Check the status of the LAN cables and switches.
No response from the host./No response from host. The machine is not connected to a network correctly.Check the machine and network settings, and connect again. Setting Up the Network Environment
Paper jammed. Paper jams.Remove the jammed paper, and print again (Printing may resume automatically). Clearing Paper Jams
Paper Settings and Loaded Size Mismatch The paper size setting on the operation panel does not match the loaded paper size.Match the paper size setting specified in <Paper Settings> and the size of the paper that is actually loaded.
To use the loaded paper
Change the setting of <Paper Settings> to match the loaded paper size. Specifying Paper Size and Type
To load paper without changing the settings
Load the paper with the size that is set to <Paper Settings>. Loading Paper
NOTE
If printing from a computer, check whether the paper size setting in the printer driver matches the loaded paper size.
Check that the paper guides in the paper drawer are set in the correct position. Loading Paper
Prepare cartridge. Toner cartridge replacement time is near.Make sure that you have a replacement toner cartridge ready. Replace the toner cartridge if you see this message before you start to print a large job. Consumables
NOTE
When printing, you can continue printing the original.
If this message is displayed for the black toner cartridge while an I-Fax document is being received, the machine does not perform printing so that unclear print is avoided. To continue printing even if the amount remaining in toner cartridge is running low, set <Continue Print. When Cart. Low>/<Continue Print. When Amount in Cart. Low> to <On>. <Receive>
Prepare the black cartridge. Toner cartridge replacement time is near.Make sure that you have a replacement toner cartridge ready. Replace the toner cartridge if you see this message before you start to print a large job. Consumables
NOTE
When printing, you can continue printing.
If this message is displayed while an I-Fax document is being received, the machine does not perform printing so that unclear print will be avoided. To continue printing even if the amount remaining in toner cartridge is running low, set <Continue Print. When Amount in Cart. Low> to <On>. <Receive>
Prepare the cyan cartridge. Toner cartridge replacement time is near.Make sure that you have a replacement toner cartridge ready. Replace the toner cartridge if you see this message before you start to print a large job. Consumables
Prepare the magenta cartridge. Toner cartridge replacement time is near.Make sure that you have a replacement toner cartridge ready. Replace the toner cartridge if you see this message before you start to print a large job. Consumables
Prepare the yellow cartridge.
Toner cartridge replacement time is near.Make sure that you have a replacement toner cartridge ready. Replace the toner cartridge if you see this message before you start to print a large job. Consumables
Printing is restricted.
Printing is disabled in the Department ID Management.Log in with a Department ID for which printing is not disabled. For the Department ID and PIN, contact your Administrator. Setting the Department ID Management
Set the correct authentication information. The client authentication information (key and certificate, user name and password, or CA certificate) is not set correctly.Check the specified authentication method and authentication information (key and certificate, user name and password, and CA certificate). Configuring IEEE 802.1X Authentication Settings
Set the information necessary for authentication. The IEEE 802.1X authentication has not been configured correctly.Configure the IEEE 802.1X correctly from the Remote UI. Configuring IEEE 802.1X Authentication Settings
Size/Settings Mismatch The paper size setting on the operation panel does not match the loaded paper size.Match the paper size setting specified in <Paper Settings> and the size of the paper that is actually loaded.
To use the loaded paper
Change the setting of <Paper Settings> to match the loaded paper size. Specifying Paper Size and Type
NOTE
If printing from a computer, check whether the paper size setting in the printer driver matches the loaded paper size.
To load paper without changing the settings
Load the paper with the size that is set to <Paper Settings>. Loading Paper
Check that the paper guides in the paper drawer are set in the correct position. Loading Paper
The authentication server certificate has expired. The server certificate sent from the RADIUS server has expired.Check the valid period of the server certificate on the RADIUS server. Configuring IEEE 802.1X Authentication Settings
The authentication server certificate is incorrect. There is no CA certificate registered in the printer that is compatible with the authentication server certificate.Check that there is a CA certificate registered in the printer that is compatible with the authentication server certificate. Configuring IEEE 802.1X Authentication Settings
The memory is full.
Printing was impossible due to insufficient memory space.If a printing job is queued, wait until the job is completed.
The number of entered characters is incorrect or invalid characters are used. The network key (the WPA/WPA2-PSK or WEP key) of a wireless router or access point is not entered correctly.Check the network key (the WPA/WPA2-PSK or WEP key) of the wireless router or access point, and set it to the machine again. For more information about how to check the network key, see the instruction manual for the wireless router or access point, or contact the manufacturer.
The WEP key is not set correctly. Check the WEP settings. The network key (the WEP key) of a wireless router or access point to be connected is not set to the machine correctly.Check the network key (the WEP key) of the wireless router or access point, and set it to the machine again.
The authentication method of the machine is set to <Shared Key>, but that of the wireless router or access point is set to "Open System."Connect again by selecting a wireless router or access point, or by manually changing the WEP authentication method to <Open System>.
Change the WEP authentication method to "Shared Key" at the wireless router or access point, and connect again. For more information about how to change, see the instruction manual for the wireless router or access point, or contact the manufacturer.
Use Remote UI to set the information necessary for authentication./Use Remote UI to set info. necessary for authentication. The [IEEE 802.1X Settings] settings are incorrect.Confirm the settings of [IEEE 802.1X Settings]. Configuring IEEE 802.1X Authentication Settings
Check whether [Login Name] is set correctly.
Check whether the [Use TLS], [Use TTLS], or [Use PEAP] check box is selected.
If using TLS, check whether a "key and certificate" is registered.
If using TTLS or PEAP, check whether a user name and password are set correctly.
Yellow cartridge has reached end of life. The toner cartridge has reached the end of its lifetime.Replacement of the toner cartridge is recommended. Replacing the Toner Cartridge
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SIMS Doc Id
1576093422