Use the following procedure to remove the original.

413S-039

Paper Jams in the Feeder

Use the following procedure to remove the original.

If there are originals placed in the feeder, remove them first. Then, follow the procedure below. Do not forcibly remove jammed paper from the machine. If the jammed paper cannot be removed easily, proceed to the next step.
 

1. Remove the jammed original from the feeder cover.

1. Open the feeder cover.

2. Gently pull out the original.

3. Lift the original tray, and gently pull out the original.

4. Close the feeder cover.

2. Remove the jammed original from the underside of the feeder.

1. Open the feeder.

2. Gently pull out the original.

3. Gently close the feeder.

If you cannot resolve an issue by yourself, or the issue keeps occuring your machine may need service.

Do not attempt to repair the machine by yourself. 

Contact the Canon Customer Care Center at 1-800-OK-Canon, Monday through Friday.

When calling Canon please have the following information ready.

• Product name
• Details about your problem
• Serial number (found on a silver label on the back fo the machine)