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How (and when) do I replace the rollers on my R40/RS40 scanner?

Article ID: ART176159 | Date published: 01/17/2020 | Date last updated: 06/10/2021
 

Description

 The two rollers (feed and retard roller) installed in your scanner are consumable parts. The feed and retard rollers will wear with scanning. If the feed and/or retard roller are worn, documents may not feed correctly resulting in either paper jams or double feeding of the documents. When more than 200,000 pages have been feed (total number of pages feed by the scanner), a message prompting you to replace the rollers is displayed on the computer screen.


Note: The message on the computer screen will always appear on the computer monitor whenever the PC is powered on, until you reset the roller count.

Solution

Resetting the roller count (Windows)

Resetting the roller count (Macintosh)



To replace the feed and retard roller, follow these steps:
 
  1. Pull the OPEN lever and pull open the front unit toward you.


    The location of each of these rollers is shown here.

  2. Open the feed roller cover.

  3. Remove the feed roller.

  4. Install the new feed roller.

  5. Close the reed roller cover.

  6. Open the retard roller cover.

  7. Pull the left lever that secures the retard roller to the scanner, and remove the retard roller.
     

  8. Install the new retard roller by insert the right side first.

  9. Push the left side of the retard roller to secure it to the scanner.

  10. Close the retard roller cover.

  11. Close the scanners' front unit.


 

Resetting the counter (Windows)

  1. Click the Start button, and then click [Canon R40], and [Canon imageFORMULA Driver Setting Tool].
    imageFORMULA Driver Setting Tool starts.

  2. Click the [Maintenance] tab and then select [Reset].

    The counter resets.

  3. Click [Close] to close the imageFORMULA Driver Setting Tool.

Resetting the Counter (Macintosh)

  1. Open the scanner driver's Detail Settings screen.

  2. Click  to display the [Scanner Information] dialog box.

  3. Click [Maintenance] to display the [Maintenance] dialog box.

  4. Click [Reset].

  5. Click  to close the dialog box.
     

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