You Don't Have Required Privileges to Access the Folder - IJ Scan Utility - Windows 10 1903 or Later

Article ID: ART176202 | Date published: 01/29/2020 | Date last updated: 01/29/2020


The steps in this article apply to Windows 10 version 1903 or later.

Learn how to resolve this issue with earlier versions of Windows 10.



Note If you are using the IJ Scan Utility on a Mac®, refer to resolve the required privileges error.

Troubleshooting Troubleshoot a "required privileges error" with the IJ Scan Utility from a Windows computer. 

When attempting to scan, you may get an error message that looks similar those below.

Canon U Scan Utility  error

Canon U Scan Utility  error


This may be caused by a setting in Windows Defender called Controlled folder access. If this is enabled, you won't be able to scan with IJ Scan Utility.


The steps below will help you to resolve the issue.

Allow IJ Scan Utility to work through Windows Security

  1. Go to Settings Update & Security > Windows Security and select Open Windows Security.
    Select Open Windows Security

  2. Select Virus & threat protection, then scroll down and select Manage ransomware protection.
    Select Manage ransomware protection

  3. Select Allow an app through Controlled folder access.
    Select Allow an app through Controlled folder access

  4. Select Add an allowed app, then select Browse all apps.
    Select Add an allowed app

  5. Browse to C:\Program Files (x86)\Canon\IJ Scan Utility\SCANUTILITY.exe and click Open.
    Browse to SCANUTILITY.exe and click Open

  6. IJ Scan Utility is now added to the list of allowed apps. You can close this window and you'll be able to scan and save your images.
    IJ Scan Utility added to list of allowed apps


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