Recovering clips on the EOS C500 Mark II

Article ID: ART176216 | Date published: 01/30/2020 | Date last updated: 01/30/2020


Some actions, such as suddently turning off the camera or removing the card while data is being recorded, can cause data errors in the resorded clip. In MEDIA mode, you may be able to recover clips with corrupted data using the following procedure.


Recovering Clips

  1. Set the camera to MEDIA mode and open the index screen with the clip you wish to recover.
  2. Select the desired clip (a clip with the  icon instead of a thumbnail image).
  3. Press SET to open the clip menu and select [Recover Clip] > [OK]
    • The camera will attempt to recover the corrupted data.
  4. When the confirmation message appears, press SET.

  • In the [RAW] index screen, recovered clips appear with a  icon instead of the usual thumbnail.
  • This procedure may delete clips shorter than 0.5 secoonds in length.
  • In some cases, it may not be possible to recover the data. This is more likely when the file system is corrupted or the card is physically damaged.
  • Only clips recorded with this camera can be recovered. Photos cannot be recovered.

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