Flashing Lights - MG3620

Article ID: ART176497 | Date published: 02/06/2020 | Date last updated: 02/11/2020
 

Description

Interpret and resolve the flashing green and / or orange lights on your PIXMA MG3620.

Solution

When an error occurs you see flashing lights along with a support code or error message on the screen.

The lights flash in one of two ways:

  • Repeatedly orange: See the first table below.

  • Alternating between green and orange: See the second table below.

Light flashes orange

If you see the orange light flash as below: (A), then (A) again, count the number of flashes and refer to the table below for help.

Orange light shown, with a sequence of repetitive flashes, demonstrated by (A), then (A)

Number of flashes

Cause

Action

Support Code

2 flashes


Machine is out of paper or paper does not feed.

  • Reload the paper and press machine's Black or Color button.
  • When you load the paper, insert the paper stack until the leading edge touches the far end of the front tray.

1003

Paper size in print settings and size of loaded paper do not match.

  1. Check the print settings and the loaded paper, load the correct size paper, then press the Black or Color button.
  2. To cancel printing, press the Stop button.

2100

2101

3 flashes

Paper output tray is closed.

Open the paper output tray and resume printing.

1250

Paper is jammed in the paper output slot.

Refer to remove paper jam in the paper output slot.

1300

Paper is jammed inside the machine at the transport unit.

Refer to remove paper jam inside the machine.

1303

Paper is jammed when performing automatic duplex printing.

Refer to paper jams during automatic duplex printing.

1304

4 flashes

The FINE cartridge is not installed properly.

  1. Open the paper output cover.

  2. When the head cover opens, push up the ink cartridge lock lever to make sure the FINE cartridges are installed properly.

  3. Close the paper output cover.

  4. If the error isn't resolved, remove then replace the FINE cartridge.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
 

1687

5 flashes

The FINE cartridge is not installed.

Refer to install the FINE cartridge.

1401

The FINE cartridge cannot be recognized.

Refer to replace the FINE cartridge.

1403

Appropriate ink cartridge is not installed.

Make sure you're using the right cartridge. Refer to‚Äč install the FINE cartridge.

1485

6 flashes

The FINE cartridge is not installed in the correct position.

Make sure that each FINE cartridge is seated correctly. Refer to replace the FINE cartridge.

1486
1487

8 flashes

The ink absorber is almost full.

Press the machine's Black or Color button to continue printing.
Service will soon be required.

For additional support options or servicing, please click the link below to either sign into or create a new Canon Account.

My Canon Account

 

1702
1703
1704
1705
1712
1713
1714
1715

9 flashes

The protective material for the FINE cartridge holder or the tape may remain attached to the holder.

Open the paper output cover and make sure the protective material or the tape is removed from the FINE cartridge holder.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
 

1890

10 flashes Loaded paper is not compatible with automatic duplex printing.

The sizes of media suitable for auto duplex printing are A4 and Letter. Make sure paper of the correct size is loaded. Press the Black or Color button to eject the paper and restart printing from the front of the next piece of paper. The reverse side of the ejected sheet is not printed.

1310
11 flashes

Cannot perform printing with current print settings.

Press the machine's Stop button to cancel printing.
Then change the print settings and retry printing.

4103
12 flashes

Specified data cannot be printed.

If you are printing CREATIVE PARK PREMIUM contents, check the message shown your computer, make sure genuine Canon FINE cartridges are installed properly for all colors, and try printing again. 4100

13 flashes

The ink may have run out.

The function for detecting the remaining ink level will be disabled since the ink level can't be correctly detected. Refer to replace the FINE cartridge.

  • If you want to continue printing without this function, press the machine's Stop button for at least 5 seconds.
  • Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
  • Please be advised that Canon shall not be liable for any malfunction or trouble caused by printing under the ink out condition.

1686

14 flashes

The ink cartridge cannot be recognized.

The ink cartridge isn't installed properly or isn't compatible with this machine.
Install the appropriate ink cartridge. Refer to replace the FINE cartridge.

1684

15 flashes

The FINE cartridge cannot be recognized.

Refer to replace the FINE cartridge.
If the error isn't resolved, the FINE cartridge may be damaged.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
 

1682

16 flashes

The ink has run out.

Replace the FINE cartridge and close the paper output cover.

  • If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.
  • The function for detecting the remaining ink level will be disabled.
  • Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.

1688

21 flashes

Machine cannot detect paper size.

Press the machine's Stop button and try to print again.

If this error still occurs even after printing again, set the machine not to detect the paper width by using the operation panel, the printer driver, or Remote UI.

2103
22 flashes

Machine has detected that paper has been fed aligned to one side.

Load the paper into the center of the front tray and slide the paper guides to align with the both edges of the paper stack.
Press the machine's Black or Color button.

2102

Light flashes green then orange

If you see both the green and orange lights flash alternately: (A), then (A) again, count the number of flashes and refer to the table below for help.

Orange and green lights shown, with a sequence of alternating flashes, demonstrated by (A), then (A)

Number of flashes

Cause

Action

Support Code

2 flashes

Printer error has occurred.
  1. Cancel printing and turn off the machine.
  2. Confirm the following.
    • There is no paper or protective materials preventing the FINE cartridge holder from moving.
    • The FINE cartridges are correctly installed: Open the paper output cover. When the head cover opens, push up the ink cartridge lock lever to confirm that the cartridges are installed properly. Then close the paper output cover.
  3. Turn the machine back on.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
 
Caution When you clear the jammed paper or protective material that is preventing the FINE cartridge holder from moving, be careful not to touch the clear film.

5100

7 flashes

Printer error has occurred.

Service is required.

For additional support options or servicing, please click the link below to either sign into or create a new Canon Account.

My Canon Account

 

5B02
5B03
5B04
5B05
5B12
5B13
5B14
5B15

10 flashes

An error requiring you to contact the service center has occurred.

Service is required.

For additional support options or servicing, please click the link below to either sign into or create a new Canon Account.

My Canon Account

 

B202
B203
B204
B205

Other cases than above

Printer error has occurred.

  1. Turn off the machine, and unplug the power cord.
  2. Plug the machine back in and turn it back on.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
 

5011
5012
5050
5200
5400
6000
6500
6800
6801
6900
6901
6902
6910
6911
6930
6931
6932
6933
6936
6937
6938
6940
6941
6942
6943
6944
6945
6946


 

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