Toggle the Paper Width Detection Function from a Computer - MG3620
| Article ID: ART176500 |
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Date published: 02/06/2020 |
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Date last updated: 02/06/2020 |
Description
Learn how to toggle the paper width detection function of the PIXMA MG3620 from a Windows PC or a Mac®.
Solution
If you experience support code 2103 (printer cannot detect paper size) when attempting to print, you can toggle the paper width detection function of the printer from a Windows PC or a Mac®. Follow the instructions below for your computer.
Windows
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Open the printer driver setup window.
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From the Maintenance tab, select Custom settings.
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To disable the paper width detection function, remove the check from Detect the paper width when printing from computer. Place a check in this box if you want to enable the paper width detection function.
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Click OK. When prompted to apply settings to the printer, click OK. The Custom Settings window will close.
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In the printer driver setup window, click Apply and OK.
macOS®
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Open the IJ Printer Utility.
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From the pop-up menu, select Custom Settings.
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To disable the paper width detection function, remove the check from Detect the paper width when printing from computer. Place a check in this box if you want to enable the paper width detection function.
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Click Apply. When prompted to apply settings to the printer, click OK.
You can also toggle this setting by using the operation panel of the printer.
