Article ID: ART176502 |
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Date published: 02/07/2020 |
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Date last updated: 02/07/2020 |
Description
When scanning cards, please one card at a time horizontally and make sure you the [Detect by Ultrasonic] check box (in the [Feeding] tab of the scanner driver settings screen) is unchecked.
Solution
- Place a single card horizontally with the reverse side facing you, and the top of the card facing down.
- Adjust the document guides to fit the width of the card to be scanned.
CAUTION
- Place the cards one at a time.
- When scanning cards, load them horizontally. If you load the cards vertically, they may not be ejected properly, and cards that get jammed may be damaged when you remove them.
- When scanning cards, clear the [Detect by Ultrasonic] checkbox in the [Feeding] tab of the scanner driver settings screen.