Service Notice: SanDisk Extreme PRO CFexpress card readers bundled with EOS C500 Mark II kits
Article ID: ART176517 | Date published: 02/18/2020 | Date last updated: 02/18/2020
 

Description

Some SanDisk Extreme PRO CFexpress card readers (SDDR-F451), bundled with the EOS C500 Mark II cameras, may not seat the CFexpress card properly within the card reader preventing it from being detected.

Solution

Service Notice: SanDisk Extreme PRO CFexpress card readers bundled with EOS C500 Mark II kits

Details

Some SanDisk Extreme PRO CFexpress card readers (SDDR-F451), bundled with the EOS C500 Mark II cameras, may not seat the CFexpress card properly within the card reader preventing it from being detected.  For more information please review the announcement from SanDisk.

If the SanDisk Extreme PRO CFexpress card reader is experiencing this issue please contact SanDisk Customer Support.  SanDisk has informed Canon that SanDisk will evaluate the reader and, if necessary, offer a replacement.

Sandisk Extreme PRO CFexpress card reader SKUs that may be affected:
SDDR-F451-ANGNN
SDDR-F451-CNGNN
SDDR-F451-GNGNN
SDDR-F451-JNGNN
SDDR-F451-ZNGNN


Thank you,

Customer Support Operations
Canon U.S.A., Inc.

Contact Information for Inquiries 
Canon Customer Support Center 
Phone: 1-855-CINE-EOS (toll free)
1-855-246-3367
TDD: 1-855-270-3277
Email: CinemaEOS@cits.canon.com