Unsupported media types
Do not use the types of paper below. It will cause not only unsatisfactory results, but also the printer may jam or malfunction.
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Folded, curled, or wrinkled paper.
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Damp paper.
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Paper that is too thin (weigh less than 17 lb (64 g /m2)).
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Paper that is too thick (plain paper that weigh more than 28 lb (105 g /m2), except for Canon genuine paper).
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Paper thinner than a postcard, which include plain paper or notepad paper cut to a small size (when you print on paper smaller than A5).
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Picture postcards.
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Postcards.
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Envelopes with a double flap.
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Envelopes with an embossed or treated surface.
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Envelopes whose gummed flaps are already moistened and adhesive.
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Any type of paper with holes.
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Paper that is not rectangular.
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Paper bound with staples or glue.
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Paper with an adhesive surface on the back such as label seal.
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Paper decorated with glitter, etc.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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