If your prints contain incorrect colors, streaked prints, etc., a print head cleaning will unclog the print head nozzles and may help resolve the issue. Please follow the steps below.
Clean the print head
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Select Utilities from the Remote UI.
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Select Cleaning.
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Make sure the printer is powered on.
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Open the printer's top cover.
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Review the items below. Then, if necessary, clean the print head.
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Verify there is ink in the tanks.
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Make sure the ink tanks are pushed in completely until you hear a click sound.
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Verify all the orange tape are peeled off completely. Any tape that remain will hinder ink output.
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Make sure the ink tanks are installed in their correct positions.
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Select Yes. Print head cleaning starts.
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The nozzle check pattern message is displayed.
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To check whether the print quality has improved, select Yes. To cancel, select No.
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If you select Yes, check the results after the pattern has printed.
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If cleaning the head once does not resolve the print head problem, clean it once more.
Good to know.
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Print head cleaning consumes a small amount of ink.
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Cleaning the print head frequently will rapidly deplete your printer's ink supply. Perform the process only when necessary.
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If one round of print head cleaning does not resolve the problem, clean it once more.
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If two print head cleanings don't improve the print quality, try deep print head cleaning.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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