Support Code 1300 Appears (Paper is Jammed When Feeding Paper From the Rear Tray) - TR150

Article ID: ART176660 | Date published: 03/27/2020 | Date last updated: 03/27/2020


Learn how to resolve support code 1300 on the PIXMA TR150.



Paper is jammed when feeding paper from rear tray.

What to Do

If the paper fed from the rear tray is jammed, remove the jammed paper from the paper output slot or from the rear tray following the instructions below.

  1. Slowly pull out the paper with both hands, either from paper output slot or from rear tray, whichever is easier.

    Slowly pull the paper from the front or rear, whichever is easier. Pull the paper slowly to avoid tearing it.

     If you cannot pull out the paper, turn the printer back on without pulling forcibly. The paper may be ejected automatically.

     If paper becomes jammed during printing and you need to turn off the printer to remove it, press the printer's Stop button to stop the printing before you turn off the printer.

     If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray, remove the paper from inside the printer.

 If the narrow width paper such as card size paper is jammed because it was loaded in the landscape orientation, remove the jammed paper following the procedure below.

  1. Reload paper and press the printer's OK button.

    The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.

    If you turned off the printer in step 1, the print data that was sent to the printer is erased. You'll need to print again.

     When reloading the paper, make sure you are using suitable paper and loading it correctly.

     We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

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