If the jammed paper tears and you can't remove it from the paper output slot or the rear tray, or it remains inside the printer, watch the how-to video or follow the written instructions below on how to remove the paper jam.

Before you begin

• If you need to turn off the printer to remove a paper jam, press the Stop button to stop the print job first.

• Learn how to remove small sized paper that is jammed in the printer..

Remove a paper jam

1. Turn off the printer and unplug it. If a battery is used, turn off the printer, then detach the battery.

2. Open the print head cover.

   

3. Check if jammed paper is under the print head holder.

4. If jammed paper is under the print head holder, press either the right side or the left side of the print head holder with your fingertips.

5. Slide it slowly to the right edge or the left edge, whichever makes it easier to remove the paper.

 When you move the print head holder, do not touch the print head lock lever.

6. Hold the jammed paper firmly in both hands.

7. If the paper is rolled up, pull it out.

6. Slowly pull out the paper to avoid tears. Keep the paper at about a 45 degree angle and pull it slowly.

   

7. Make sure all jammed paper is removed.

8. If the paper tears when you pull out it, a bit of paper may remain in the printer.

• Is there any paper left under the print head holder?

• Is there any paper left in the left and right empty spaces (A) in the printer?

9. Gently close the print head cover.

10. All jobs in the print queue are canceled. You will need to print again.
     

Good to know

• When you reload the paper, make sure you use suitable paper and is correctly loaded.

• If a paper jam message appears on the printer's LCD or on your computer screen when you resume the print jobs after all the jammed paper are removed, there may still be small bits of paper left inside the printer.
   

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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