Review the information below to resolve support code 2114.
Before you begin
Support code 2114 cause
If the paper settings in the computer's printer driver do not match rear tray paper information set on the printer (shown below as an example), a message appears on the printer's LCD.
Resolve support code 2114.
- Press the printer's OK button to display the screen below.
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Use the up and down arrow buttons 
to select the appropriate action, then press the printer's OK button.
Some of the options below may not appear based on the settings selected.
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Print on set paper.
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Select this option to print via the rear tray without changes to the paper settings.
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For example, if the print paper setting is A5, and rear tray paper information is set to A4, the A5 size setting is used to print onto the paper in the rear tray.
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Replace paper.
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Select this option to print after the paper in the rear tray is changed.
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For example, if the print paper setting is A5, and rear tray paper information is set to A4, change the paper in the rear tray to A5 paper and proceed with printing.
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After the paper is changed, the paper information registration screen for the rear tray appears. Register the paper information on the printer based on the loaded paper.
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If you do not know the paper size and paper type to be loaded in the rear tray, press the printer's Back button. The paper size and paper type are displayed.
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Cancel print.
Good to know
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
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