Support Code 2114 Appears (Paper Size Settings In Printer Driver Do Not Match The Paper Size Registered In The Printer) - TR150

Article ID: ART176665 | Date published: 03/27/2020 | Date last updated: 03/27/2020
 

Description

Learn how to resolve support code 2114 on the PIXMA TR150.

Solution

2114

Cause

Paper settings for printing do not match the rear tray paper information set on printer.

 Learn about the media types available in the printer driver.

 Learn about the paper sizes available in the printer driver.

 Learn about the rear tray paper information that can be set on the printer.

If the print paper settings do not match rear tray paper information set on the printer, as shown below, a message appears on the printer's LCD.

  • Paper settings specified on the printer driver:

    Paper size: A5

    Paper type: Plain paper

  • Rear tray paper information set on the printer:

    Paper size: A4

    Paper type: Plain paper

Support Code 2114 on the printer's LCD

What to Do

Press the printer's OK button to display the screen below.

Select what to do on the printer's LCD

Use the up down buttons to select the appropriate action, then press the printer's OK button.

 Depending on settings, some of the options below may not appear.

Print on set paper

Select this option to print onto the paper in the rear tray without changing the paper settings.

For example, if the print paper setting is A5, and rear tray paper information is set to A4, the A5 size setting is used to print onto the paper in the rear tray.

Replace paper

Select this option to print after changing the paper in the rear tray.

For example, if the print paper setting is A5, and rear tray paper information is set to A4, change the paper in the rear tray to A5 paper and proceed with printing.

After changing the paper, the paper information registration screen for the rear tray appears. Register the paper information on the printer according to the loaded paper.

 If you do not know the paper size and paper type to be loaded in the rear tray, press the printer's Back button. The paper size and paper type are displayed.

Cancel print

Cancels printing.

Select this option when you want to change the print paper settings. Change the paper settings and retry printing.

 To suppress the misprint prevention message,you can adjust the Feed settings on the printer, or adjust the printer's operation mode from the printer driver on a computer.

 Learn how to adjust the Feed settings on the printer, which will allow you to suppress the misprint prevention message.

 Learn how to adjust the printer's operation mode from a Windows PC.

 Learn how to adjust the printer's operation mode from a Mac.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
 


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