Support Code 2114 - PIXMA TR150
Article ID: ART176665 | Date published: 03/27/2020 | Date last updated: 09/23/2021
 

Description

Learn how to resolve support code 2114 on the PIXMA TR150.

Solution

Review the information below to resolve support code 2114.

Before you begin

 

Support code 2114 cause

 If the paper settings in the computer's printer driver do not match rear tray paper information set on the printer (shown below as an example), a message appears on the printer's LCD.

  • Paper settings specified on the computer's printer driver:

    • Paper size: A5

    • Paper type: Plain paper

  • Rear tray paper information set on the printer:

    • Paper size: A4

    • Paper type: Plain paper

Support Code 2114 on the printer's LCD
 

Resolve support code 2114.

  1. Press the printer's OK button to display the screen below.
Select what to do on the printer's LCD
  1. Use the up and down arrow buttons up down to select the appropriate action, then press the printer's OK button.

 Some of the options below may not appear based on the settings selected.

  • Print on set paper.

    • Select this option to print via the rear tray without changes to the paper settings.

    • For example, if the print paper setting is A5, and rear tray paper information is set to A4, the A5 size setting is used to print onto the paper in the rear tray.

  • Replace paper.

    • Select this option to print after the paper in the rear tray is changed.

    • For example, if the print paper setting is A5, and rear tray paper information is set to A4, change the paper in the rear tray to A5 paper and proceed with printing.

    • After the paper is changed, the paper information registration screen for the rear tray appears. Register the paper information on the printer based on the loaded paper.

    • If you do not know the paper size and paper type to be loaded in the rear tray, press the printer's Back button. The paper size and paper type are displayed.

  • Cancel print.

    • Cancels a print job.

    • Select this option when you want to change the print paper settings. Change the paper settings and print again.

 

Good to know

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.