Support Code 5100 Appears - TR150

Article ID: ART176668 | Date published: 03/30/2020 | Date last updated: 03/30/2020
 

Description

Learn how to resolve support code 5100 on the PIXMA TR150.

Solution

5100

Cause

Printer error has occurred.

What to Do

If you are printing, press the printer's Stop button to cancel printing, then turn off the printer.

Check the following:

  • Make sure print head holder motion is not impeded by tapes for securing the print head holder during transportation, jammed paper, etc.

    Remove any impediment.

  • Confirm that the print head lock lever is locked securely.

    Push both tabs of the print head lock lever until each clicks into place.

  • Make sure the ink tanks are properly installed.

    If the front (innermost) part of the ink tank is sticking up, push the ink tank until it clicks into place.

Turn the printer back on.

 When you clear the jammed paper or protective material that is preventing the print head holder from moving, be careful not to touch the components inside the printer. The printer may not print out properly if you touch it.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
 

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