A battery error has occured if support code A100 appears. Please review the information below.
Resolve support code A100
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Turn off the printer and turn it back on.
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Turn off the printer and unplug it.
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Detach all cables and battery.
If detaching the battery solves the problem, only the battery needs to be repaired.
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Attach the AC adapter to the printer, plug the printer in, and turn on again.
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If the support code is still not resolved, the printer needs to be repaired.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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