Follow the steps below to view the system information.

View the system information

1. Make sure the printer is turned on.

2. Select the Hint icon  on the Home screen.

3. Select System information.

4. Select the available system information item below:

• Current version.

  • Displays the current firmware version.

• Printer name.

  • Displays the printer name currently specified.

• Serial number.

  • Displays the printer's serial number.

• MAC address (Wi-Fi).

  • Displays the MAC address for Wi-Fi^®.

• Root cert. thumbprint (SHA-1).

  • Shows the root certification thumbprint (SHA-1) of the printer.

 If the password is set to the printer, the password may be requested.

• Root certificate thumbprint: SHA-256.

  • Shows the root certification thumbprint (SHA-256) of the printer.

 If the password is set to the printer, the password may be requested.
 

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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